Refund & Cancellation Policy

This policy applies to paid programs, workshops, and digital learning resources purchased from Infoclusive. Where a specific program page states different terms, those terms apply to that program.

You may request cancellation by emailing us before the program start date. Requests received at least 7 days before the start date are eligible for a full refund of the fee paid.

Requests received less than 7 days before the start date, but before the program begins, are eligible for a 50% refund.

Once a program has started or the learning materials have been accessed or downloaded, fees are generally non-refundable. In exceptional circumstances such as a documented medical emergency, we may offer a credit towards a future program at our discretion.

If we cancel or reschedule a program and you are unable to attend the new schedule, you may choose a full refund or a credit of equivalent value towards another program.

Approved refunds are processed to the original payment method within 7–10 working days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider.

If you are charged twice for the same enrolment, or a payment is deducted without enrolment being confirmed, email us with the transaction details and we will process a full refund of the extra amount.

Send your request to our support email with your name, the program name, the payment date, and the transaction reference. We acknowledge refund requests within 2 working days.